Effective Date: 10.10.2024

At RR Shipping Pvt Ltd, we strive to offer timely and reliable freight forwarding services by air, sea, and road. We understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully.

1. Eligibility for Refund

• Refunds may be granted under the following conditions:
• The service was canceled before dispatch or shipment pickup.
• There was a duplicate payment made for the same shipment.
• The service was not rendered due to an error or failure on our part.

2. Non-Refundable Situations

• RR Shipping Pvt Ltd will not issue a refund in the following cases:
• Shipment has already been dispatched, collected, or in transit.
• Delays caused by customs, weather, port congestion, or other uncontrollable external factors.
• Incorrect or incomplete information provided by the customer.
• Cancellations requested after shipment processing has started.

3. Cancellation Policy

• Cancellations must be submitted in writing (email or formal request) at least 24 hours before the scheduled pickup or dispatch.
• Late cancellations may not be eligible for a full refund but may receive partial reimbursement depending on service status.

4. Refund Process

• If you are eligible for a refund:
• Please submit your request to info@rrshipping.lk with relevant details (invoice, tracking ID, reason for refund).
• Refunds will be processed within 7–14 business days after review and approval.
• The amount will be refunded via the original method of payment.

5. Partial Refunds

• In certain cases, partial refunds may be issued to account for administrative fees, route reservations, or work already completed on your behalf.

6. Contact for Refund Requests

• To request a refund or inquire about eligibility, contact us at:
• Email: info@rrshipping.lk
• Phone: +94 777 777 502
• Address: 91,92 Lotus Road Colombo 01 Sri Lanka.